Growing up in Palestine’s West Bank with a civil engineer father, Ahmad saw how strong water infrastructure can make a real difference for communities. That early experience sparked his passion for sustainability and water reuse. After earning his engineering degree in the West Bank and a master’s degree from Utah State University, Ahmad made Charlotte home. Motivated by the potential for smart water use — including the One Water concept in which all water sources are managed as equally valuable with an eye on resilience and reliability — Ahmad works on projects like water reclamation networks and biosolids dewatering systems to create lasting, positive impacts. 

What inspired you to join the industry?

 It all started with my dad, a civil engineer working on water and wastewater projects in Nablus, a city in the West Bank. Growing up in the 1990s, we would be walking around the city and I would watch as people came up to thank him. I’d ask why, and he’d say, “We installed a new water line,” or “We built a well to improve access to clean water.” Seeing firsthand how infrastructure could change lives inspired me early on.

In high school, I gravitated toward science projects about wastewater. For my ninth grade science project, I explored different treatment processes. Naturally, I chose civil engineering for my undergraduate degree, with a focus on water and wastewater systems.

During my senior year, professors encouraged me to consider graduate school at Utah State University. I was accepted and joined the Utah Water Research Lab, which focuses on hydraulic modeling and environmental wastewater treatment. That’s also when I got involved with the Water Environment Federation (WEF). I joined the student chapter, competed in the state’s annual design competition twice, and represented Utah at WEFTEC both years. That experience sparked my deeper interest in biosolids and introduced me to the professional side of the water industry.

In 2018, I moved to Charlotte where I started with pipeline projects, odor control and biogas systems. I gradually took on more responsibility — running calculations, conducting field work, and contributing to design efforts. When AECOM reached out, I was drawn to the opportunity to work with a tight-knit local team backed by a global firm’s resources.

Now, I lead technical work on pipeline and biosolids projects, handling everything from early study phases to detailed design submittals. I also stay active in the industry through my involvement with North Carolina One Water.

What is your favorite AECOM project that you’ve worked on and why?

We designed a water reuse network for the University of North Carolina at Charlotte that uses reclaimed water from a nearby Charlotte Water treatment plant for irrigation and use in cooling towers. Our team developed the connection from the plant to the university campus, and the pipe distribution network throughout campus grounds.

Before it’s reused, the water is treated to EPA standards suitable for agricultural or industrial use, in this case, for cooling systems. It’s a smart, sustainable solution that reduces the university’s use of potable water and supports Charlotte Water’s “One Water” vision of circular water use.

The university has completed part of the system, with plans to expand it over the next few years. I served as the deputy project manager for the initial phase and will step into the project manager role as construction continues.

Tell us a story of how your work positively impacted the community

We’re working on a biosolids project in Fort Lauderdale, Florida, alongside AECOM’s global biosolids lead, Terry Goss, who’s based in Raleigh.

The local wastewater plant uses belt filter presses to remove water from biosolids, reducing their volume and weight. Those presses are at the end of their useful life, so we’re evaluating options to replace and increase capacity. That could mean newer, larger belt filter presses — or different technologies like screw presses, centrifuges, or volute presses that offer more reliable performance and better dewatering. My role specifically is to choose the right dewatering equipment to replace the existing belt filter presses, correctly size it to fit their current and future needs, design the polymer system that will be added to thicken the biosolids, and design the necessary connections and appurtenances.

Dewatering is key to biosolids management. The more water you remove, the less volume there is to haul or dispose of — saving municipalities money, especially when biosolids go to landfills. Many utilities are also exploring composting or biogas production to turn waste into usable resources.

My role specifically is to choose the right dewatering equipment to replace their existing Belt Filter Presses, correctly size it to fit their current and future needs, design the polymer system that will be added to thicken the biosolids, and design the necessary connections and appurtenances.

Upgrading the equipment in Fort Lauderdale will have a meaningful impact on both public health and the environment. Keeping waterways and beaches clean is a big part of what drives me. It’s an exciting time in the industry. Technology now allows us to treat wastewater to the point that it can become clean drinking water again. That full-circle approach is at the heart of the “One Water” concept: using and reusing water wisely to protect our limited resources and reduce environmental impact.

Share a piece of career advice

Try everything at least once. Accept the opportunities that come your way. Maybe you’ll find there is something you do not want to do again. That’s fine. But at least try it first and see where it takes you. Biosolids weren’t something that I initially wanted to work on. I was approached to work on them. I found that I liked the work and have remained involved ever since. Being receptive to opportunities keeps your options open and will motivate you to learn new things.

The post People Spotlight: Meet Ahmad Bitar appeared first on Blog.

Tell us about what inspired you to join the industry. 

I am driven by a passion for solving problems and a desire to engage in meaningful work. Growing up in Hawaii, I embarked on a career in the engineering industry, starting as a mechanical engineer with NAVFAC. There, I honed my craft and managed complex projects throughout the Pacific. The work was inspiring and took me far beyond the islands, including an unforgettable experience at the South Pole working on the National Science Foundation program. These diverse experiences, coupled with my love for a good challenge, ultimately inspired me to test my skills in the private sector. Embracing the steep learning curve at AECOM, I gained a deeper understanding of the business, built valuable relationships, and evolved into a well-rounded and effective program manager. My career journey reflects a powerful combination of curiosity, a desire to grow, and the unique opportunities I’ve been fortunate to embrace. 

Reflecting on my career, it’s hard to pinpoint a single favorite project, but a couple truly stand out for the impact they had on my growth and perspective. One of my earliest projects with AECOM was a marine aviation logistics facility and a corrosion control hangar at Andersen Air Force Base, as part of MILCON projects for NAVFAC Pacific. These were intricate design-build endeavors that allowed me to leverage my A/E expertise along with AECOM’s depth of resources to enhance project deliverables. Working to solve these complex challenges taught me invaluable lessons and helped shape my approach to problem-solving in the engineering field. Another memorable project was the Army Family Housing initiative for USACE Japan, which entailed three phases with comprehensive interior and exterior modernization, renovation, and repair of housing units. Through countless heartfelt discussions and dedicated teamwork, we turned the project around, earning a “very good” rating from the client — a testament to the power of perseverance and collaboration. 

These experiences not only deepened my technical expertise, they also highlighted the incredible talent within the consulting industry. Working alongside brilliant engineers and architects from around the world who are passionate about military design is inspiring. I cherish the moments we shared, discussing innovative approaches and learning from each other’s expertise. It’s these interactions that continually fuel my enthusiasm for what we do. 

Throughout my career, I’ve prioritized clear and effective communication, a skill that has been instrumental in managing diverse programs across the Pacific for our federal clients. These projects and the people behind them have been integral to my journey, and I’m proud to have been part of such transformative work. 

Share a piece of career advice.

If I were to share a piece of career advice, I’d say it starts with working hard and being credible — honest and responsible in everything you do. Communication is key; as you gain experience, focus on developing this skill. It’s also crucial to learn as much as you can from others. There are so many brilliant minds out there and taking the time to connect and learn from them not only helps you grow but also fosters mutual development. 

I’ve always tried to approach my career with humility. While I might not be one to boast about my achievements, I’ve been fortunate to have people in my corner who remind me of the importance of recognizing and appreciating the impact of my work. Building strong relationships and surrounding yourself with supportive individuals is invaluable. 

Another essential aspect is understanding yourself — what drives you, what makes you tick. Self-awareness allows you to navigate challenges effectively and support others in doing the same. Developing your emotional intelligence is as important as honing technical skills; it helps you handle situations with empathy and resilience. Ultimately, embracing growth, maintaining humility, and fostering connections are the cornerstones of a fulfilling career. 

The post Across the Indo-Pacific, from Alaska to Japan: Meet Randy Yuen appeared first on Blog.

Daniel Charbonneau is a proud Anishinaabe Algonquin with over 30 years of experience in Indigenous relations. Throughout his career, he has focused on Indigenous business partnerships, major projects consultation, and modern treaty negotiation. He brings a wealth of expertise in strategic planning, evidence-based policymaking and program management. 

Tell us about what inspired you to join the industry. 

What inspired me to join the industry is the immense potential for meaningful impact and collaboration. The infrastructure sector is at a pivotal moment with a growing emphasis on inclusive practices that ensure full Indigenous participation in major projects. For me, engineering consulting is not just about building structures; it’s about forging partnerships that drive shared success. The commitment to integrating Indigenous perspectives such as Indigenous traditional knowledge, environmental stewardship, business development and employment creation into every aspect of project planning and execution is not only important but essential in driving innovation and achieving sustainable outcomes. The opportunity to contribute to initiatives that enhance both industry progress and Indigenous prosperity is what truly motivates me. 

What is your favorite AECOM project that you’ve worked on and why? 

In my role as Reconciliation Project Manager, I am leading AECOM Canada’s participation in the Partnership Accreditation in Indigenous Relations (PAIR) program for the Canadian Council for Indigenous Business (CCIB). The CCIB PAIR program enables organizations to set and achieve progressive performance targets in Indigenous employment, procurement, business partnerships and community investments. I am very excited about our progress such as updating an Indigenous Relations Policy, developing an Indigenous Procurement Policy, and creating an Indigenous Investment Fund — all of which support relationship building with Indigenous communities. I am also leading our efforts towards Bronze Level of certification, making sure that AECOM meets the highest standards of collaboration in its engagement with Indigenous communities. I am eager to continue to drive initiatives that promote genuine engagement, foster mutual trust, and advance the company’s commitment to reconciliation. 

Tell us a story of how your work positively impacted the community. 

I am currently working on a large passenger rail project called Alto that will provide more frequent, faster and reliable service for commuters between Quebec City, Quebec and Toronto, Ontario. My contribution to the project supports meaningful economic participation and maximum socio-economic benefits for Indigenous Peoples. By fostering strong partnerships and ensuring that Indigenous voices are integral to the planning and implementation process, I have helped create opportunities that extend beyond the project itself such as creating a series of socio-economic research reports serving Indigenous communities in other projects. This work has led to increased capacity building, employment and training opportunities, which are helping sustain long-term benefits within the communities such as environmental protection, and business and job creation. My goal is to ensure that the project not only respects Indigenous rights and traditions but also leaves a lasting, positive legacy for future generations. 

Share a piece of career advice. 

Always stay curious. Learn the needs and aspirations of the communities your projects impact. Embrace learning and be ready to apply the latest industry best practices in your field. Adapt to new challenges as they arise, and keep proposing innovative ideas, knowing that only one in ten come to fruition. Continue to collaborate with your colleagues and sustain team efforts in the areas important to Indigenous Peoples such as healing, education, socio-economic benefits, cultural protection and environmental stewardship. This is about creating social value through intentional design, driving sustainable community growth, and working with authenticity. Acting ethically means going beyond mere performative actions to make a genuine impact. 

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As a leader in our Civil Works department, Kimberly Heenan brings a unique blend of technical expertise, strategic vision, and deep personal commitment to infrastructure resilience. With more than 19 years of experience and over $2.5 billion in constructed projects, she has led the inspection, assessment, design and construction of levees, floodwalls, dams, floodgates and stormwater pump stations across the U.S.

Kimberly’s portfolio spans more than 275 miles of levee systems and 35 dams, supporting agencies such as the United States Army Corps of Engineers (USACE), United States International Boundary and Water Commission (USIBWC), and USACE Engineer Research and Development Center (ERDC). Under her leadership, our civil works team has grown into a nationally connected group equipped to take on the country’s most complex water infrastructure challenges. Whether managing risk assessments, engineering solutions for flood protection, or guiding large-scale alternatives analyses, Kimberly is driven by one goal: protecting communities and helping them thrive.

Tell us about what inspired you to join the industry.

Hurricane Katrina occurred while I was in college, and when I saw the devastation, I felt a deep calling to do something. I wanted to help fix the levees and to be part of the recovery. I remember students from Louisiana State University, Tulane University, and other universities relocating to Texas A&M, where I was attending. Their experiences really stayed with me — I just kept thinking, what can I do?

At the time, I was still finding my footing and building confidence in my ability to be an engineer. Then, during a career day event, I handed my resume to a representative from AECOM. They passed it along, and shortly after, I received a call about a junior Geotechnical Engineer position — working on the levees in New Orleans that had been devastated by Hurricane Katrina. It felt like a sign. Even though I was nervous about moving to the big city, I accepted the offer and committed fully to the opportunity. I worked long hours, asked questions, and soaked up knowledge from teammates who loved to teach. It was a chance to contribute to something deeply meaningful — something that had personally impacted me — and that experience became the turning point that truly anchored me in this field and shaped the trajectory of my career.

What is your favorite AECOM project that you’ve worked on and why?

Obviously, the New Orleans levee project will always mean a lot to me. But another that stands out is the Freeport Levee Coastal Storm Risk Management (CSRM) project. Unfortunately, the client’s funding limitations meant we couldn’t finish the project, but it gave us the space to build something special at AECOM — a civil works group that can operate from anywhere in the country and work with anyone. 

Over the course of the work we were able to complete, we grew from a team of just six people to about 20. And it wasn’t just our group working on the project. At one point, there were over 100 people across AECOM contributing.

The project raised our team’s visibility and gave us this incredible experience with the Galveston Corps of Engineers District. The Gulf Coast region is facing significant challenges from rising sea levels, aging infrastructure, and increasingly severe storm events. The experience positioned us to contribute meaningfully to future critical resilience work still needed across this part of the country.

And honestly, I just loved the team. The people on that project made it a favorite, too.

How has the growth of AECOM’s civil works team prepared us to meet the infrastructure resilience challenges of communities?  

For me, it means having a team I can rely on to help design these incredible levee systems that protect people and communities, so they never have to go through something like Hurricane Katrina again. Building a civil works team that can do this work, and do it well, has always been deeply meaningful.

Many of these flood risk projects are happening in communities that have historically been underserved. It’s not just about protecting property. It’s about protecting lives, bringing peace of mind, and in many cases, helping families financially by lowering flood insurance costs. Everyone deserves that kind of security, no matter where they live.

We’re at a critical moment in the U.S. Much of the nation’s infrastructure, including levees, floodwalls, and protection systems, was designed to last about 50 years. That time has passed. I knew we had to grow our civil works team because I knew these projects were coming. These systems either start to fail, or they get updated. Too often, people only pay attention after a catastrophic failure, but we shouldn’t have to wait for that to happen.

To me, this work is about making sure we don’t wait — that we’re ready. When we bring new people onto the team, we look for those who are driven by purpose, who genuinely want to make a difference in people’s lives. That’s what it’s all about.

Share a piece of career advice.

My dad coached women’s basketball, and he used to say something that stuck with me: “It doesn’t have to be perfect.” He noticed that many players would hesitate, waiting for the perfect moment to take a shot and by then, the opportunity was gone.

He taught me there are only three outcomes: you miss and the other team gets the rebound, you miss and your team gets the rebound and you get to try again, or you make it. Two out of three isn’t bad. I’ve carried that with me throughout my career. When I’m facing a challenge, I remind myself not to wait for perfect. Just take the shot and keep moving forward.

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Dana brings a unique blend of architectural vision, engineering expertise and strategic leadership to her role. With a career rooted in both design and delivery, she has built a reputation for guiding complex projects that make a lasting impact on communities. Her commitment to collaboration, sustainability and client success shines through in every phase of her work, from concept to completion.

Tell us a bit about yourself – your career journey and current role as Market Sector Lead.

My interest in the built environment took root early on. I was drawn to the idea that every structure begins as a vision and, then through a blend of creativity, coordination and technical skill, becomes something tangible and lasting. That curiosity led me to study architecture, but as my understanding of the industry deepened, I found myself increasingly drawn to the engineering side of construction. I transitioned into construction engineering at Arizona State University, and later earned a Master of Business Administration from the University of Phoenix to strengthen my leadership capabilities and broaden my strategic business perspective.

Over the years, I’ve discovered that my greatest strength lies in helping clients bring their capital improvement and facility expansion goals to life. As a market sector lead, I take pride in building strong teams and delivering strategic growth through thoughtful leadership and collaboration. I am deeply committed to fostering meaningful partnerships with small, local and diverse suppliers, recognizing the vital role we play together in shaping a more inclusive and resilient industry. By working side by side, we deliver projects that reflect our clients’ values and create lasting benefits for the San Diego community.

Talk to us about a project that has impacted or been a major highlight of your career.

One of the most meaningful projects I’ve worked on has been during my time as a project manager with the San Diego Unified School District (SDUSD). My relationship with SDUSD spans decades — from 2001 to 2007, and again since 2013. What keeps drawing me back is the impact. It’s a place where strategic planning meets real, lasting community transformation. As a project manager for SDUSD, I’ve had the opportunity to lead efforts across more than a dozen campuses, overseeing modernization, new construction, and infrastructure upgrades under multi-billion-dollar bond programs. Our work has helped SDUSD expand access to safe, inclusive and future-ready learning environments for charter schools and traditional campuses. These projects like whole site modernizations, new student union buildings, and improved security features, incorporated solutions that helped schools better accommodate growing student populations, refresh aging facilities, and foster more inclusive learning environments. Revitalizing these school facilities has increased community safety and engagement as well as created shared spaces that serve families beyond the classroom.

Helping ensure that schools are equipped to meet both current and future demands has been incredibly rewarding. Walking through a completed site and seeing it come to life with activity and purpose, knowing it directly benefits students, educators and families, is deeply fulfilling. Every time I step onto a campus or attend a ribbon-cutting ceremony, I’m reminded that our work matters. We’re helping shape the places where the next generation will learn, dream and grow.

How do you incorporate community engagement into your design process to support sustainable practices and enhance health and well-being outcomes?

For me, community engagement isn’t optional, it’s essential.

Every project starts with listening. We prioritize understanding the unique needs and values of the people we serve, which allows us to design spaces that are not only environmentally responsible but also supportive of health and well-being of the community.

The San Diego community’s top concerns in education include equitable access, safe and inclusive learning environments, and long-term sustainability. These priorities shape every project we undertake. To address them, as a project manager, I have the opportunity to lead a process grounded in early and ongoing engagement with stakeholders, including district staff, school leaders, families, and community advocates.

Community input informs planning and design from the start, ensuring each project reflects local values. Through transparency and collaboration during construction, we deliver outcomes that are functional, resilient, and deeply connected to the communities they serve. This approach is especially important in a place like San Diego, where the vibrant, collaborative spirit of the city shapes everything we do. The city’s diversity, creativity and innovation create a dynamic environment where partnerships can truly flourish. It’s a privilege to work alongside people who care deeply about their city and its future. Our shared commitment drives more thoughtful, inclusive and sustainable outcomes.

Share a piece of career advice:

One of the most valuable lessons I’ve learned is the importance of being intentional with your time and energy. It’s easy to get caught up in the pace of a demanding career, especially when you’re passionate about the work, but staying grounded requires more than just good time management. It takes self-awareness, clear priorities, and the ability to pause and reset when needed.

I often say my life runs on 15-minute calendar blocks, and while that’s partly a joke, it reflects how structured my days can be. What keeps me balanced is making space for the things that matter outside of work. Whether that’s volunteering with ACE Mentor program or Construction Management Association of America (CMAA), leading a Girl Scout troop, or spending time outdoors hiking, skiing or golfing. A fulfilling career isn’t just about what you accomplish professionally, it’s about how you stay connected to your values and your community along the way.

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Kelly has worked in the environmental field for more than 20 years. As Director of Environment and TechEx Lead (Environment + Energy) for Australia and New Zealand, she drives business growth, technical leadership and capability development across the region.

Kelly’s work spans complex State Significant Infrastructure, international environmental and social assessments, and project governance roles. She’s played a key role in establishing feasibility and securing environmental approvals for some of Australasia’s largest infrastructure projects, including WestConnex (M4 East and M4–M5 Link) in Sydney and the Purari Hydropower Project in Papua New Guinea.

Known for her people-driven leadership, Kelly brings a clear, outcomes-focused approach with strengths in stakeholder engagement, project directorship and aligning environmental performance with our clients’ broader infrastructure goals.  

Tell us about what inspired you to join the industry.

I grew up in the 1980s during a time where environmental awareness was growing and the plight to protect our ocean mammals inspired a generation. My sustainability values formed by this exposure at a formative age, combined with frequent opportunities to spend time in nature, with my grandparents and wider family who were all gardeners and spoke fondly of these values.

I was lucky enough to spend my childhood visiting Oatley Regional Park, which contains 45 hectares of Sydney’s prime bushlands, 310 plants species and 107 bird species. The opportunity to study this biology and be part of protecting it was ultimately what drove me to make a career for myself in environmental consulting at a time when it was only burgeoning.

I started out as an ecologist, and early in my career developed a broad base of experience in smaller town planning and environmental consultancies. I’ve taken opportunities to gain experience in the full gamut of disciplines, from noise and air monitoring, koala surveys, water treatment, impact assessments, master-planning, project management, expert witness reporting, permitting, detailed design development and construction management. My ‘say yes’ mindset allowed for rapid growth in diverse skills and associated responsibility.

Having such a broad experience-base led me to realise that where I could make a material difference was by bringing an ‘ecosystem mindset’ to early phase project definition, connecting and collaborating with clients and in-house designers at an organisation like AECOM.

What is your favorite AECOM project that you’ve worked on and why?

My favourite types of projects overall are those where I can work collaboratively in shaping the project with a client. One that stands out was my role as the Australian Environmental Lead for the Purari Hydropower Project, a pre-feasibility project for a hydropower plant in Papua New Guinea (PNG). We assessed the potential to send power by cable from PNG and through a 1,300kilometre high-voltage transmission line to Far North Queensland (FNQ), Australia.

I collaborated closely with clients including EDF, Origin Energy and PNG Energy Developments Ltd, and AECOM’s trans-Tasman team. The feasibility project focused on identifying, evaluating and refining high-voltage transmission corridor and route options across remote Pacific island regions. This involved navigating challenging terrain, including large, dense rainforests and wild rivers.

I coordinated our team’s reconnaissance mission by light aircraft over the Torres Strait Islands and Far North Queensland — an unforgettable career highlight. We conducted fieldwork and extensive GIS mapping to inform the design and multi-jurisdictional planning approval pathways of the project, to meet World Bank Sustainable Development Principles and Australian Commonwealth standards. We also conducted extensive in-country social mapping, including Indigenous and stakeholder consultations in both FNQ and PNG. These insights directly informed the development of stakeholder engagement strategies and Indigenous Land Use Agreement planning for future stages of this multinational energy transition project.

Tell us a story of how your work positively impacted the community.

As Environment Lead, I oversaw the construction of a 17-kilometre desalination pipeline project through urban and contaminated areas, and across Botany Bay. This project delivered significant community benefits, most notably enhancing Sydney’s drinking water security during drought.

We engaged the community extensively during this project and embedded the local benefits we identified during this engagement. These benefits included the creation of a parkland on the shores of Botany Bay, adding beach accessibility platforms in the suburb of Kurnell and including public art along the pipeline route. Through our environment-led design approach, we successfully avoided adverse environmental and community impacts, while restoring native vegetation in the corridor adjacent to the nearby RAMSAR wetlands.

Our alliance that designed, permitted and delivered this project over a three-year period won several design and construction awards for our work.

Share a piece of career advice.

Say yes. Take on the less glamorous tasks and problematic projects, be collaborative and complete them well. You’ll reap the opportunities and choices that flow from this.

Don’t go dark on clients or your internal peers, especially if you have a delay or issue, get in front of it and show you’re acting fast to resolve it.

As you progress in your career, look for opportunities for your team and elevate their profiles in your networks, use your local, regional or global platform.

Lastly, stay curious, and think broadly about who else you can bring in to your team to solve your clients’ complex issues.

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Sarah Falconer has over 25 years of experience in the environment field, specializing in Environmental Impact Assessments (EIA) and consenting for large complex infrastructure projects. Sarah is passionate about net zero and working with our clients to help them achieve their decarbonization goals. Sarah is responsible for growth within the Energy sector across our Environment and Sustainability range of services. She leads complex energy consenting/EIA projects and develops long term client relationships.

What inspired you to join the industry?

Upon graduating, I embarked on a career in environmental consulting, where I quickly encountered a diverse array of projects and gained a wealth of experiences that the field has to offer. It was this diversity, along with working in partnership with our clients to help them to solve challenging problems, that I found so motivating, and still do. It is a pleasure to help clients to navigate their way through complex and evolving planning processes as well as finding innovative solutions to environmental impacts that result from new infrastructure projects. No two projects are ever the same, and there has never been a more exciting time to work in energy. The urgency and scale of the energy transition make this moment truly transformative.

What is your favorite AECOM project that you’ve worked on and why?

I recently led two consenting projects for new hydrogen power development projects. It’s been exciting to see new technologies moving into mainstream developments. Any novel technologies always pose new and challenging consenting risks that need to be considered fully to give regulators and stakeholders comfort and buy in to the projects and this was no exception on these projects. As Project Director, I took ultimate responsibility for delivering to client satisfaction and ensuring that as a project team we met all regulatory requirements. It has been really satisfying to see both projects successfully progress through the consenting process and to receive positive client feedback on our collaborative working.

Tell us a story of how your work positively impacted the community.

Engaging with the local community is a critical aspect of any proposed new development. One of the rewarding parts of my role is working with AECOM and clients to identify opportunities for creating value for communities within new proposed developments. This could include bringing local small and medium enterprises onto the project team, using our AECOM volunteering days to support local initiatives, and supporting STEM training through local schools and bringing apprenticeships into the team. For example, we have recently been commissioned to deliver three large onshore wind farms for a renewable energy developer and as part of our submission we were proud to establish ten social value commitments which we will implement as the projects progress. These include the use of local supply chain, engagement with schools, colleges and universities, provision of support to local community energy groups and prioritizing local delivery.

Share a piece of career advice.

Be open and try to take every opportunity offered to you, even if it doesn’t seem like the obvious career step. We all learn from new experiences giving us the confidence to develop individual skills and careers further. Often, it is the unexpected opportunities that lead to the greatest rewards.

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Jeff Chan is a structural engineer with five years of experience specializing in the transportation and water/wastewater sectors. Since joining AECOM in 2020 as a structural designer, he has contributed to building projects across Canada, gaining expertise in seismic design and integration of diverse structural materials in buildings.

Tell us about what inspired you to join the industry.

I was born in Hong Kong, a region renowned for its rapid infrastructure development, and spent my early childhood immersed in a constantly evolving urban landscape. For the first nine years of my life, this rapid urban growth felt normal. It wasn’t until my family immigrated to Canada that I began to recognize how unique and complex such development was, especially in densely populated areas. This realization sparked my curiosity about the built environment and a deep appreciation for the role infrastructure plays in shaping quality of life. That early insight, combined with an interest in thoughtful, impactful design, inspired me to pursue a career in engineering.

At AECOM, I was fortunate to have a flexible full-time schedule, which allowed me to pursue graduate studies part-time. The combination of academic learning and guidance from knowledgeable, supportive colleagues and mentors helped me sharpen my technical skills, expand my confidence, and step into greater responsibilities.

What is your favorite AECOM project that you’ve worked on and why?

I’ve had the opportunity to contribute to many meaningful projects at AECOM, but the Capital Line South Extension has been one of the most rewarding experiences so far. I’ve served as the structural engineer and was also part of the pursuit team for the Operations and Maintenance Facility, which was one of the key components of this major design-build project.

What made this project stand out for me was the collaborative spirit from day one. We worked closely with an engaged client and a talented multidisciplinary team to develop conceptual designs, propose creative solutions, and shape a design that helped win the project. The strength of our design stemmed from the close collaboration we maintained with the builder throughout the process. We were aligned in our goals and challenges which allowed us to understand and share concerns around key issues such as material costs, construction sequencing, and overall constructability. By maintaining open lines of communication and working through these issues collaboratively, we were able to tailor our design approach to directly support their needs. This provided a smoother transition from design to construction, minimized surprises in the field, and fostered an integrated, solution-focused team dynamic.

This environment of trust and intensive multi-disciplinary coordination left a lasting impact on how I approach design thinking and cross-disciplinary teamwork.

The project was awarded in mid-2024 and is now in the construction phase. I’m excited to continue my contribution to a project that will help shape the future of transit in Edmonton and look forward to seeing our work take shape on site.

Tell us a story of how your work positively impacted the community.

One of the most rewarding experiences of my career has been contributing to the structural design of the Warehouse Park Pavilion in downtown Edmonton. What was once a stretch of surface parking lots is being transformed into a vibrant, community-focused park. The striking new pavilion structure anchors a revitalized green space in the city’s core.

The pavilion’s cantilevered, barrel-vaulted roof is framed with wood trusses, curved plywood sheathing, and is supported by steel beams and columns. This serves as both a functional shelter and an architectural statement. Its irregular geometry presented a complex structural challenge, requiring close collaboration with a senior AECOM engineer and an award-winning architect to develop a solution that balanced durability, cost and design intent. Several roof design iterations were explored during the conceptual and design phases, considering concrete, steel and wood systems. Ultimately, we formed the barrel vault using prefabricated wood trusses and curved plywood, while the cantilever was framed with steel beams which leverages the versatility of wood and the strength of steel. Following the construction award for this design-bid-build project, we engaged early with the contractor to review the framing design. With input from carpenters and site supervisors, we refined details to enhance constructability and confirm accurate execution of the complex geometry.

What makes this project especially meaningful is knowing how the community will engage with the space once it’s fully redeveloped. Whether its families enjoying the shade in the summer, visitors gathering around the fireplaces in the winter, or individuals seeking a quiet moment in the heart of the city, it’s incredibly fulfilling to know that the structure the team designed will become a part of people’s everyday experiences. That kind of lasting, human impact is exactly what inspired me to pursue engineering.

Share a piece of career advice.

My best advice would be to ask questions, stay open to the perspectives of other building disciplines or contractors, and shape your design to anticipate their needs. What may initially seem like an impossible design challenge within your own discipline can often be resolved through collaboration with others who bring different skills and expertise to the table. Each discipline, whether it’s architectural, structural, mechanical, or electrical, has its own approach to solving problems and its own set of needs. By considering end user, contractor and discipline perspectives early in the design process, you can create more effective and integrated solutions that benefit the entire project.

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Scott is a Chartered Civil Engineer and Fellow of the Institution of Civil Engineers (ICE), with almost 30 years of experience in the UK nuclear industry. As an ICE Supervising Civil Engineer, Scott is committed to mentoring the next generation of engineers. His career spans a wide range of complex nuclear sector projects, including asset management, waste retrievals, decommissioning and demolition, and the design substantiation of legacy facilities.

What inspired you to join the industry?

From a young age, I found myself drawn to engineering — largely inspired by my best friend’s dad, who worked in the field. Coming from a family with professions in the General Post Office and insurance services, I didn’t have a technical background, but I really enjoyed subjects like technical drawing at school. That early interest led me to complete a work experience placement at an aeronautical engineering facility, where I had the opportunity to learn about aircraft engine maintenance. It was a fantastic experience and cemented my desire to pursue a career in engineering.

I later applied for an apprenticeship at another aeronautical firm, but during the interviewing process they encouraged me to consider an engineering degree given my academic strengths. My family background meant I hadn’t considered further education as an option, but I took that advice seriously and went on to study civil engineering at university.

Upon graduation, I had the opportunity to work with Sir Robert McAlpine on the construction of a large-scale processing facility within the nuclear sector; seeing the project from the early excavation work right through to handover for mechanical, electrical and process equipment fit out. After that, I took opportunities to develop my career with several other companies in the nuclear industry, both on the delivery and client sides. 

What continues to inspire me is the sheer diversity of the sector — no two projects are the same. Whether it’s complex structural new builds or finding solutions to small-scale issues on practically inaccessible elements, each challenge brings new learning and keeps me motivated to grow. This variety is especially evident in the work our nuclear practice delivers — from major decommissioning projects to multi-million-pound mega builds, and from local advisory roles to supporting clients through their project delivery processes. The impact of this work is significant: we’re not only driving progress but also removing risk to both the community and the workforce, ensuring safer, more efficient outcomes across the board.

What is your favourite AECOM project that you’ve worked on and why?

One of the most rewarding projects I’ve worked on involved a major decommissioning and demolition effort delivered under an alliance contract at Sellafield site in Cumbrian coast, Northwest England, UK. I was responsible for leading the civil, structural and architectural design on the client’s behalf, collaborating closely with an integrated team of AECOM and client-side professionals to deliver a comprehensive design solution from start to finish.

What made this project particularly memorable was the strength of the teamwork. We faced numerous unexpected challenges – from unforeseen ground conditions and persistent foundation issues to significant regulatory scrutiny. Each hurdle required creative problem-solving, and we relied on our shared expertise and trust in one another to push through.

That shared experience brought out the best in everyone. We adopted innovative methods we hadn’t anticipated at the outset and grew enormously through the process — both as professionals and as a team. A major milestone was the successful decontamination and removal of a high-risk structure, which had been considered one of the most challenging elements of the project. This solution not only eliminated critical safety concerns but also demonstrated the power of collaboration and creative problem-solving under pressure.

What made the project stand out were the exceptional and resilient individuals I worked alongside and the transformative learning that came from overcoming adversity together. For me, it was a clear example of how passionate we are about applying the full scope of our capabilities to the sector.

Tell us a story of how your work positively impacted the community.

One of the most meaningful aspects of my role has been working with young people through STEM outreach – particularly those who might not typically see engineering as a viable path. I’ve been actively involved in initiatives like the Cumbria Youth Alliance’s Bridging Horizons program, which focuses on students from underrepresented or disadvantaged backgrounds, including those who have different needs or have stepped away from formal education settings.

My efforts focus on introducing civil engineering to students aged between 11-14, especially those in technical or vocational learning environments. We aim to make the subject tangible and inspiring, whether through practical workshops, hands-on activities or site visits to projects. The goal is to demystify engineering and reassure that there’s space for everyone in this profession, even if it’s not something they’d previously considered.

I also partner with educators to review and adapt the curriculum, embedding civil engineering concepts in ways that resonate with students’ real-world experiences. Beyond the classroom, I contribute to CV-writing workshops, career advice sessions and networking opportunities to help open doors for young people. I always involve early careers colleagues for many of these activities too, giving them opportunities to grow and give back to the communities through mentorship.   

What’s truly rewarding is witnessing the moment a student realises they belong in this space – someone who might have never imagined themselves pursuing a career in engineering. It’s about unlocking potential, fostering inclusion and helping shape a sustainable workforce. As a company, we want to build on our 50 years’ heritage in the nuclear sector and leave a sustainable legacy for our communities – one that continues to open doors and inspire future generations.

Share a piece of career advice.

If I could offer one piece of career advice, it would be this: say yes to opportunities — even when they feel slightly beyond your comfort zone. My own journey has been shaped by moments when I chose to lean in and take a chance, even if I wasn’t sure I ticked every box or felt completely ready.

It’s easy to talk yourself out of something new. Imposter syndrome can creep in quickly, convincing you that you’re not experienced enough or that someone else would be better suited. But some of the most valuable learning happens after that leap of faith. You grow by doing, by stretching, by stepping into the unknown and figuring things out along the way.

That doesn’t mean saying yes blindly — it’s about being open to growth, especially when it’s uncomfortable. I’ve learnt that very few decisions are irreversible. If something doesn’t work out, you can course-correct. What matters most is having the courage to try. When I was at school, I did not expect to be heavily involved in projects where my decision making was ultimately being reported at the UK Cabinet level, but the philosophy of taking chances led me there.

So, whether it’s a project you’re unsure about, a new role or a chance to lead, don’t be afraid to take that leap. You might discover strengths you didn’t even know you had. And even if you stumble, you’ll walk away more resilient, more confident and better equipped for whatever comes next.

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Joyce O’Donnell is a registered professional engineer with over 30 years of experience in process engineering. She holds a master’s degree in environmental engineering and a bachelor’s degree in chemical engineering from Worcester Polytechnic Institute. Based in New England, Joyce began her career supporting military operations and has since expanded her expertise across various industries, including oil and gas, petrochemicals, pulp and paper, electroplating and metal finishing.

During her 15-year tenure at AECOM, Joyce has worked across both Environmental and Water business lines, focusing on industrial wastewater treatment systems. Her roles have involved design, operation, and troubleshooting, as well as participating in regulatory audits and preparing permitting documentation. Joyce’s extensive experience also includes process safety and process safety management, demonstrating her versatility and commitment to the field.

Tell us about what inspired you to join the industry

My entry into the industry was shaped more by circumstance than intention. My background is in chemical engineering, and many chemical engineers enter the oil and gas industry. However, when I graduated from college, the oil and gas sector was experiencing a downturn. Consequently, I was hired by a small engineering firm in New England that supported metal finishing operations. New pretreatment regulations under the Clean Water Act had recently been issued for certain industrial categories, including the metal finishing and electroplating industries. As such, many industrial facilities in the greater Boston and Providence area were required to install new or upgraded wastewater treatment systems to comply with these new regulations. This is how I began working in industrial wastewater management.

Because those regulations were new, I had to learn them thoroughly, and this knowledge has stayed with me. Interestingly, those regulations haven’t changed much since then. Working at the small engineering firm was enjoyable because I had to handle everything, from answering phones, field sampling, and engineering design tasks. This experience marked the beginning of my journey in the industry.

What is your favorite AECOM project that you’ve worked on and why?

One of my favorite projects was for a small oil refinery in the southern United States where my involvement in the project scope continued from start to finish. We began by diagnosing performance issues in the wastewater treatment system resulting in violating discharge limits and recommended a new, upgraded, wastewater treatment system to reliably maintain compliance.  The new treatment system was also sized to handle increased flow capacity to support future expansion. We conducted thorough wastewater characterization and developed the basis of design. Following this, we proceeded with the detailed design, ensuring every aspect of the new system was meticulously planned. The design included wastewater equalization and transfer, oil/water separation (API Separator), dissolved gas flotation (DGF) with nitrogen blanketing, chemical addition, and sludge dewatering.  At the completion of the design phase, we developed the bid documents, evaluated the bids, and recommended an equipment vendor for all major process units.  Once the equipment was installed, we provided hands-on support during the startup phase. The treatment system is still running today, and the client remains very satisfied with the results.

This project stands out as a success story because we were involved from the very beginning, through design, installation, and operation. It was incredibly rewarding to see the project through to completion and know that it continues to operate smoothly. The experience reinforced the importance of comprehensive planning and execution in achieving long-term success.

Tell us a story of how your work positively impacted the community.

One memorable project involved conducting a safety audit for a paper mill in Florida. We arrived about six months after a hurricane had devastated the facility, and the employees were still recovering from the aftermath. The damage was significant, affecting both the mill and the local community. During the safety audit, we asked the staff to reflect on what went well — and what didn’t — during the hurricane.

The facility stores and generates a significant quantity of hazardous chemicals requiring an audit of their management practices under EPA’s Risk Management Plan (RMP) regulations.  AECOM had performed the previous audit at this plant three years prior and made several recommendations including the conduct of emergency preparedness drills and coordination with the industrial facility located immediately adjacent.  Since our previous audit, the facility had made notable improvements in how it manages hazardous materials and has conducted emergency drills — which proved vital during the crisis.  Their preparedness ensured that the release of hazardous chemicals was prevented, protecting the community.

Yet, despite their success in mitigating the risks, the experience left a lasting emotional impact. The team was eager to share their stories. My colleague encouraged the client team to discuss their personal experiences, giving them space to describe how the hurricane affected their lives and the wider community. This project was particularly impactful because it highlighted the importance of walking in our clients’ shoes. It remains a vivid memory, reminding me of the human side of engineering and the resilience of those we serve.

Share a piece of career advice

Adopt a positive approach by saying yes to new experiences. I recommend younger engineers spend time in the field to gain practical insights. Seeing equipment and talking with operators firsthand is invaluable. Moreover, personal interactions, even in the office, are essential in our digital age, especially after COVID. Direct conversations enhance communication and build stronger relationships and can often lead to your next professional opportunity.

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