Can you briefly introduce AECOM and explain how it supports and integrates with the air transport ecosystem?

AECOM is at the forefront of airport infrastructure innovation.  We partner with airports, airlines, and other business partners to design iconic, human-centric terminals and concourses that transform how guests experience air travel. Our goal is to create spaces that elevate the travel experience while supporting the operational and commercial success of our partners. 

What inspired AECOM to become a Platinum Sponsor of FTE Global 2025, and what are your strategic goals for this participation?

Our decision was driven by our commitment to fostering meaningful connections and driving transformative change within the aviation industry. FTE Global provides a unique platform to engage with innovators, exchange insights, and collaborate on solutions that will shape the next generation of air travel. We’re aiming to not only share our expertise but also listen, learn, and strengthen partnerships that advance sustainable, passenger-focused, and technology-enabled airport solutions worldwide.

You are speaking in a conference session at FTE Global focused on ‘Understanding the trends, and factors, that will impact passenger journeys & future expansion strategies of airports and airlines. What can attendees expect from the session, and can you give a preview of the key messages will you share?

I’m really looking forward to exploring how airports and airlines can anticipate the shifting needs of travelers and industry stakeholders while ensuring infrastructure remains resilient, adaptable, and future-ready. Attendees can expect practical insights and forward-looking strategies that combine innovation with real-world implementation:

• Designing for tomorrow’s journey
• Innovation meets infrastructure
• Passenger- and workforce-centric design
• Strategic expansion and refurbishment in an evolving industry
• Integrating technology and experience

In what ways is AECOM approaching airport design and planning to accommodate digital, sustainability and human expectations of new terminals of the future?

• Elevating passenger experience: Designing airports that prioritize seamless navigation, comfort, and efficiency through clear signage, intuitive layouts, and amenities that meet diverse traveler needs.
• Prioritizing efficiency and functionality:  Creating terminals that facilitate effortless passenger flow, streamlined security, and seamless baggage handling, ensuring airports operate at peak performance while enhancing the travel experience.
• Commitment to sustainability: Integrating energy-efficient systems, eco-friendly materials, and innovative green strategies that minimize environmental impact and elevate the overall quality of the built environment.
• Emphasizing flexibility and scalability: Developing visionary designs that can adapt to passenger growth and evolving technologies, ensuring they can effortlessly accommodate increasing passenger volumes and meet the ever-evolving demands of modern travel.
• Embracing technological integration: Seamlessly weaving technologies into every aspect of the travel experience, from streamlined check-in and enhanced security processes to dynamic passenger information systems that keep guests informed and engaged.
• Innovative design solutions: Delivering iconic, high-ROI designs that not only captivate the eye but also elevate terminal functionality, blending stunning aesthetics with practical features to redefine the commercial air travel experience.
• Interdisciplinary collaboration: Leveraging expertise across architecture, engineering, planning, and operations to create integrated, future-ready solutions that exceed technical and safety standards.
• Guest-Centric Features: Prioritizing diverse passenger needs — such as inviting dwell areas, gourmet dining options, and vibrant retail spaces — to elevate the travel experience and significantly enhance guest satisfaction, turning airports into enjoyable destinations.
• Cultural Relevance: Infusing local cultural elements into the terminal design to create a rich, authentic identity that resonates with passengers, transforming their journey into a meaningful experience that reflects the unique spirit of the community.

What key airport projects is AECOM currently working on that you can share details of?
We’re proud to be delivering some of the most ambitious and transformative airport projects around the world. Each project reflects our commitment to enhancing passenger experience, improving operational efficiency, and embedding sustainability into the future of air travel. Our teams are partnering with airports and airlines to design and deliver facilities that are resilient, adaptable, and ready to meet the evolving demands of the aviation industry.

• Boston Logan International Airport (BOS)
  • The revitalization of Terminal E added 320,000 square feet of new gate infrastructure, featuring a distinctive red roof inspired by Boston’s color palette, while integrating advanced operational efficiencies and new ticketing, baggage handling, and U.S. Customs facilities.

• John F. Kennedy International Airport (JFK)
  • AECOM Hunt is partnering in the $4.2 billion redevelopment of Terminal 6 at JFK, which includes a 1.2 million square foot terminal, expanded gate capacity, new amenities, and a commitment to exceeding 30 percent utilization of minority- and women-owned businesses, expected to be completed by 2028.

• Baltimore/Washington International Thurgood Marshall Airport (BWI).
  • Terminal A/B Connector and Baggage Handling System. Here we are contributing to a $332 million upgrade at BWI to enhance passenger experience and operational efficiency, including direct connectivity between Concourses A and B, expanded baggage handling, and more hold room, food, and retail options.

• Seattle-Tacoma International Airport’s (SEA)
  • We’re proud to be modernizing Seattle-Tacoma International Airport’s S Concourse in collaboration with HOK, transforming the 350,000-square-foot space into a more efficient and sustainable facility by reconfiguring concourse areas, redeveloping former inspection spaces for retail and dining, and expanding premium lounges. This project, expected to be completed by 2031, underscores our commitment to enhancing travel experiences and aligns with the Port of Seattle’s sustainability goals.

• Orlando International Airport (MCO)
  • At Orlando International Airport’s Terminal C, we’re providing project and program management services for multiple initiatives, including supporting infrastructure enhancements, wayfinding updates, and landscaping improvements to streamline operations and enhance the guest experience amid extensive expansion efforts.

• Melbourne International Airport (MEL)
  • At MEL, we’re delivering multiple projects including the expansion of Virgin Domestic Arrivals and Reclaim in T3, upgrades to baggage screening, and the redevelopment of the Arrivals Duty-Free retail space.

• San Diego International Airport (SAN)
  • Here we’re delivering comprehensive program, project, and construction management services for NT1, the airport’s largest project, which will feature a new on-airport entrance road for quicker access, as well as bicycle lanes and a pedestrian path connecting to San Diego’s communities, while also reserving space for a future direct link to the region’s public transit network.

• Dallas – Ft. Worth International Airport (DFW)
  • As the leader of the Airfield Management Partners joint venture, we’re providing comprehensive planning, programming, design, procurement, and construction management services for all phases of airside project development, including infrastructure rehabilitation and enhancements for runways, taxiways, utilities, security, signage, support facilities, and airport transit systems.

What are the major trends you are noticing in terms of airport design and planning and how is AECOM influencing those trends?

AECOM’s Aviation teams are setting trends, not following them. By combining innovative design thinking with advanced digital technology, we transform our clients’ most pressing challenges into opportunities for smarter, more resilient, and passenger-focused solutions. Some of the challenges our aviation clients are facing include:

• Navigating complex logistics: Coordinating passenger flow, optimizing security checkpoints, and ensuring reliable baggage handling to keep airports operating efficiently.
• Ensuring regulatory compliance: Meeting rigorous security, safety, and accessibility standards across every phase of design and operation.
• Balancing aesthetics and function: Designing terminals that are both visually inspiring and highly efficient, creating spaces that perform as well as they look.
• Managing scale and scope: Addressing the complexity of large-scale projects through careful planning, collaboration, and coordination across multiple disciplines.
• Overcoming budget/funding constraints: Delivering high-quality and functional designs within budget limitations.
• Future-proofing designs: Embedding flexibility and foresight to accommodate future growth, evolving passenger expectations, and emerging technologies.

The ultimate showcase of innovative solutions for complex challenges is the remarkable (BOS) Boston Logan Terminal E Expansion. As AECOM’s Global Head of Aviation Architecture and Engineering, I am beyond thrilled to share my admiration for the inspirational planning, architecture, engineering, and construction of BOS Terminal E. This incredible project is a true testament to innovation, creativity, and sustainability in aviation infrastructure. Designed with a striking red roof that blends bold aesthetics with functional purpose, the terminal demonstrates how architecture can be both iconic and highly practical.

Led by Terry Rookard and Jonathan Rushmore, a team of highly talented AECOM architects integrated cutting-edge technology with timeless design principles, creating a structure that is both visually striking and highly practical. Walking through Terminal E, you will be inspired by the seamless harmony between form and function. It’s a space that not only meets but exceeds expectations, providing an environment that is calm, comfortable, and efficient. we’re proud to help set that direction, turning ambitious visions into lasting infrastructure that will serve communities and travelers for decades to come.

What do you value most about participating in FTE events, and what are you particularly excited about at this year’s FTE Global?

I value the opportunity to connect with industry leaders and exchange innovative ideas that shape the future of aviation. This year, I’m particularly excited to explore how new technologies and guest-centric design are being applied to create smarter, more seamless airport experiences.

How can attendees best connect and engage with you and your team during the event, and is there a message you’d like to share with them in advance?

We’d love to connect during sessions or ahead of time to discuss the future of airport design. Our team is excited to share insights on creating human-centric, innovative infrastructure that elevates every journey. Let’s collaborate to shape airport experiences that inspire and delight.

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AECOM is a Gold Sponsor of FTE APEX Asia Expo 2024. What are your main hopes and objectives for the event?

I’m incredibly excited to participate in FTE Asia. My main hopes and objectives for the event are to connect with visionary thinkers and share insights that can drive the aviation industry forward. FTE Asia is vital for fostering collaboration, sparking innovative ideas, and cultivating meaningful connections with fellow innovators who share our passion and vision. Engaging in these conversations will not only inspire us but also strengthen our collective commitment to shaping the future of aviation.

You are speaking in the Premium Conference at FTE APEX Asia Expo, with the APAC unveiling of the ‘FTE Airport Design & Development Think Tank’. What key messages will you share about the work undertaken by the Think Tank?

The Airport Design & Development Think Tank has launched an inspiring conversation with leading figures in the aviation industry as we delve into the exciting challenges and bold visions that are redefining the future of airport design and development.  Some of the areas the Think Tank will explore include:

• Elevating passenger experience: Creating seamless, intuitive spaces that cater to diverse traveler needs through clear layouts and engaging amenities.

• Prioritizing efficiency and functionality: Airports are dynamic hubs requiring peak performance, and AECOM’s architects and engineers design terminals to optimize passenger flow, streamline security, and ensure seamless baggage handling, elevating the air travel experience.

• Commitment to sustainability: Integrating eco-friendly systems and materials to reduce environmental impact while enhancing design quality.

• Emphasizing flexibility and scalability: Ensuring designs can adapt to passenger growth and evolving technologies.

• Embracing technological integration: Incorporating advanced systems to improve efficiency and engagement across the travel journey.

• Innovative design solutions: AECOM’s designers create iconic, high-ROI designs that blend captivating aesthetics with practical functionality, redefining terminal efficiency and elevating the air travel experience.

• Passenger-centric features: By prioritizing diverse passenger needs, including inviting dwell areas, gourmet dining, and vibrant retail spaces, we elevate airports into enjoyable destinations that enhance traveler satisfaction.

• Cultural identity: Embedding local elements to enrich the passenger experience with authentic, meaningful connections.

Collaboration across disciplines remains central to delivering innovative, future-ready airport solutions.

In what ways is AECOM prioritizing digital integration, sustainability, and human-centered design in airport planning and design for the terminals of the future?

Our approach to terminal planning, design, and delivery is anchored by three dynamic pillars: cutting-edge digital integration, innovative sustainability practices, and a focus on human-centric design that puts the traveler at the heart of every decision.

• Digital integration: We leverage advanced technologies to enhance operational efficiency, safety, security, and passenger experience. This includes smart systems for check-in, security, and baggage handling.

• Sustainability: Our designs utilize eco-friendly materials and energy-efficient systems, emphasizing sustainable practices like rainwater harvesting, solar energy, and green building certifications to minimize environmental impact and set a standard for future airport operations.

• Human-centric design: Our goal is to design spaces that enhance the passenger experience through intuitive layouts for easy navigation, comfortable waiting areas, and diverse amenities, while incorporating stakeholder input and user research to meet travelers’ expectations and preferences.

These key messages highlight our commitment to prioritizing digital integration, sustainability, and human-centered design in airport planning and design for the terminals of the future.

How important is the Asia-Pacific region for AECOM? Are there any current or upcoming airport projects in the region that you would like to highlight?

The Asia-Pacific region is a vital market for AECOM, reflecting our extensive expertise and strong presence in the area. From Changi Airport to Melbourne Airport, we are actively delivering impactful projects. In Melbourne, our work includes expanding Virgin Domestic Arrivals and Reclaim in T3, upgrading baggage screening systems, and redeveloping the Arrivals Duty-Free retail space, showcasing our commitment to enhancing airport functionality and the passenger experience in this dynamic region.

Finally, how much are you looking forward to participating in FTE APEX Asia Expo? And how important are events such as this in terms of sharing experiences and networking with like-minded innovators?

I’m incredibly excited to participate in FTE Asia. This event presents a unique opportunity to connect with visionary thinkers and share insights that can drive the aviation industry forward. Events like FTE Asia are vital for fostering collaboration, sparking innovative ideas, and cultivating meaningful connections with fellow innovators who share our passion and vision. Engaging in these conversations not only inspires us but also strengthens our collective commitment to shaping the future of aviation.

The post In conversation with Yvonne Bilshausen appeared first on Blog.

In what ways is AECOM approaching airport design and planning to accommodate digital, sustainability and human expectations of new terminals of the future?

Our approach to future airport terminals focuses on three core pillars: digital integration, sustainability and human-centered design.

1. Digital integration: We leverage advanced technologies to enhance operational efficiency, safety, security and passenger experience. This includes smart systems for check-in, security and baggage handling.
2. Sustainability: Our designs utilize eco-friendly materials and energy-efficient systems, emphasizing sustainable practices like rainwater harvesting, solar energy and green building certifications to minimize environmental impact and set a standard for future airport operations.
3. Human-centric design: Our goal is to design spaces that enhance the passenger experience through intuitive layouts for easy navigation, comfortable waiting areas and diverse amenities, while incorporating stakeholder input and user research to meet travelers’ expectations and preferences.

We also emphasize flexibility and scalability, allowing terminals to adapt to growing passenger volumes and evolving technologies. Our interdisciplinary teams collaborate to design iconic, functional spaces that reflect local culture, making airports not just transit hubs but engaging, meaningful destinations. Through this approach, AECOM redefines airport design for a more sustainable, efficient and passenger-focused future.

What key airport projects is AECOM currently working on that you can share details of?

AECOM is actively engaged in several high-profile airport projects worldwide.

Boston Logan International Airport (BOS)

The Terminal E expansion adds 320,000 square feet, with new gate infrastructure, updated ticketing, baggage handling, and U.S. Customs facilities. It also features a distinctive red roof inspired by Boston’s color palette.

John F. Kennedy International Airport (JFK)

AECOM Hunt is a key partner in redeveloping Terminal 6, a $4.2 billion, 1.2 million square foot project expanding gate capacity and amenities. It is set to exceed 30 percent minority- and women-owned business participation and is scheduled for completion in 2028.

Baltimore/Washington International Thurgood Marshall Airport (BWI).

AECOM is enhancing the Terminal A/B Connector and Baggage Handling System in a $332 million upgrade to enhance passenger experience and operational efficiency. This project includes creating direct connectivity between Concourses A and B, expanding baggage handling capacity, and adding more hold rooms, food options, and retail amenities.

What are the major trends you are noticing in terms of airport design and planning and how is AECOM responding to those trends?

My team is setting trends, not following them. With innovative design and digital technology, we transform our clients’ challenges into exceptional solutions. Some of the challenges our aviation clients are facing include:

Complex logistics: Airports are increasingly focused on optimizing passenger flow, streamlining security checkpoints, and ensuring efficient baggage handling. We respond by incorporating smart technologies and intuitive layouts to enhance operational efficiency.

Regulatory compliance: Meeting strict security, safety and accessibility standards is essential. AECOM’s designs prioritize these requirements, ensuring seamless integration into functional and aesthetic elements.

Balancing aesthetics with functionality: Achieving visually appealing designs that don’t compromise on functionality is critical. We create terminal spaces that are not only beautiful but practical, enhancing both the passenger experience and operational effectiveness.

Future-proofing: With technological advancements and passenger needs constantly evolving, we focus on adaptable, scalable designs that accommodate future growth.

The Boston Logan Terminal E expansion showcases our solutions to these complex challenges. The terminal combines modern aesthetics and functionality, with its bold red roof as a local nod. This project highlights how we harmonize innovation, sustainability and timeless design principles, setting a benchmark in airport infrastructure.

Finally, how much are you looking forward to participating in FTE Global? And how important are events such as this in terms of sharing experiences and networking with like-minded innovators?

I’m thrilled to be part of FTE Global again, as it offers an unparalleled platform to connect with visionary thinkers and share insights that can drive the aviation industry forward. Events like FTE Global are essential for collaboration, sparking innovative ideas, and cultivating meaningful connections with fellow innovators who share our passion and vision. Engaging in these conversations is not only motivating but also strengthens our collective commitment to shaping the future of aviation.

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Yvonne Bilshausen revolutionizes airport infrastructure through her visionary leadership and remarkable achievements. Inspired by her father’s passion for design and aviation, she has spearheaded groundbreaking projects such as the O’Hare World Gateway Program and the development of Heathrow Airport’s Terminal 2B. Her collaborative approach and focus on passenger-centric design has set new standards, reshaping the future of airport engineering worldwide.

What inspired you to pursue a career in architecture and engineering? What have been the most significant career milestones that stand out to you? 

If I had to point to a single source of inspiration, it would be my dad. His passion for inspiring, cost-effective, high-quality design, and modern architecture profoundly influenced me. His love for aviation also shaped my early years, instilling a fascination with the power and beauty of flight and aviation infrastructure. Growing up, I frequently accompanied him on flights around Chicago, but not before I learned how to do the necessary pre-flight checks. I initially aspired to join the U.S. Air Force, but my focus shifted to design and construction. My dad’s insights, gleaned from his work at Chicago O’Hare International Airport for United Airlines fascinated me and he always challenged me to excel, becoming my foremost advocate and mentor.

I always say that my next milestone will be the best because I don’t look back often. However, one memorable project I was involved in was the O’Hare World Gateway Program (WGP) in Chicago, particularly focusing on the development of Terminal 6. After WGP was suspended due to 9/11, I joined the inaugural O’Hare Modernization Program (OMP) team, an AECOM-led, $6 billion, 20-year effort transforming the airfield to reduce delays and prepare for future terminal redevelopment. As Deputy Infrastructure Director, I managed project controls, RFPs, schedules, budgets, and risk for the South Airfield Projects. I also led presentations and developed training materials for Program Management Office (PMO) and City of Chicago staff. Notably, my former firm was acquired by AECOM while I was working at O’Hare, adding an interesting dimension to my involvement in the program.

Another notable career milestone was when I was employed directly by Heathrow Airport in the UK. I led the design on behalf of Heathrow for the new Terminal 2B, the refurbishment of Terminal 3, which included 17 projects, and the temporary London Olympic Terminal. Terminal 2B was the first new terminal I contributed to from the ground up. The collaborative effort involved over five thousand individuals from across the globe including contractors, architects, engineers, and many others. The experience was truly remarkable, and witnessing the culmination of our collective efforts in the stunning Heathrow Terminal 2B is incomparable.

How do you approach the unique challenges and opportunities of different airport projects around the world?  

Approaching the unique challenges and opportunities of airport projects worldwide includes recognizing their individuality; as the saying goes, “If you’ve seen one airport, you’ve seen one airport.” While industry knowledge provides a foundation, understanding each airport’s specific context, including its community and economic impact, is paramount. You’ve got to know your client, the community surrounding it, the airlines operating at it, and the airport itself.  Airports are massive and complex, but also serve as tremendous economic generators for entire regions.

Engaging with airport leadership early and frequently fosters collaboration and ensures end-user needs are met. Input from designers and builders is crucial to improve facilities so that commercial air travel remains safer, secure and more efficient. It is critically important for us to keep a communication loop open so that we can ask questions, receive feedback, and pivot as needed. Continuous communication and active listening enable adaptation to evolving circumstances, whether technological advancements or global events.

Additionally, attending global industry events enriches our insights into staying at the forefront of trends, emerging technologies, and passenger preferences. These conferences facilitate discussions on crucial topics like connectivity and intermodal transportation, enhancing our ability to design safe, efficient, and passenger-friendly airport environments for our clients.

How do you prioritize the passenger experience in your designs for airport terminals, and what principles guide your approach?

In my approach to prioritizing the passenger experience in airport terminal designs, I focus on what I call “enlightened infrastructure with emotional intelligence.” This concept encompasses smart, sustainable, and durable design elements that cater to passengers’ needs and environmental considerations. As flying can be stressful for many, the enlightened infrastructure includes a clear line of sight during the passenger experience, intuitive wayfinding, and an understanding of the stressors passengers face, such as security concerns and baggage wait times. The structure and natural light guide you where you need to go. The emotional intelligence part is for me to remind myself – as a designer, who am I designing for – to create the ultimate passenger experience while also considering the needs of airport operators and airlines.

Looking ahead, how do you envision the future of airport design and engineering? Are there emerging technologies or design concepts that you believe will redefine the way we experience airports in the future?

The future of airport design and engineering is evolving rapidly, driven by digital technology, automation, and decarbonization. Today there are commercial airports where you can arrive, check your bag, pass through security, and board your plane without having to interact with another human being. Some passengers prefer this while others want or need human engagement. As a result, airports are adapting by offering both automated and human-assisted experiences. Looking ahead, airport design is aligning with advancements in aircraft design and drawing inspiration from large-scale public spaces like stadiums and train stations to create immersive and engaging environments.

It’s crucial to observe passenger behaviors inside and outside our industry to understand their preferences and technological engagements. Airports should provide positive, personalized experiences, evolving into destinations themselves where passengers could arrive 6-8 hours early to enjoy the facilities and amenities. By understanding historical needs and considering future trends, we can effectively support airports’ responses to the evolution of passenger expectations.

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